Refund & Cancellation Policy

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase.                             

In case of rugs, the return is only applicable if the item is damaged or is not what you originally purchased. You need to inform us regarding the return within first 5 days after you received the item. 

In case you want to return the product for reasons not mentioned above we hold the right to either approve or reject your request. There will be a deduction of certain amount based upon freight charges and pincode location. 

To complete your return, we require a receipt or proof of purchase. 

                                                           Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then inspect the item if it is damaged or is not what was originally ordered then we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days.

(We only replace items if they are defective, damaged or wrong item)

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@mamasansar.com.

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mamasansar.com and send your item to: A-19, 2nd Floor, GT Karnal Road Industrial Area, Delhi-110033

Shipping
To return your product, you should mail your product to: A-19, 2nd Floor, GT Karnal Road Industrial Area, Delhi-110033

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.